Your Account

How we handle your account and data

Account Creation

When you first use RestoreGram, you can optionally link an email address to your account. This allows you to sync your subscription and restoration credits across multiple devices. If you choose not to link an email, your account is stored locally on your device and tied to your device ID.

What We Store

We keep your data to a minimum. Here is exactly what is associated with your account:

  • •Email address (if linked) for account identification and sync
  • •Subscription status and restoration credit balance
  • •Anonymised usage data to improve our AI models
  • •Temporarily stored photos during the restoration process (auto-deleted after processing)

How Your Account Is Used

Your account information is used solely to provide the RestoreGram service:

  • •Authenticate your subscription and credits across devices
  • •Track your remaining restoration balance (Premium and Standard)
  • •Deliver restored photos back to you
  • •Send transactional emails (e.g. account confirmation) if you linked an email

Account Sync & Email Linking

Linking an email is optional but recommended. It lets you access your subscription and credits on any device by signing in with the same email. Without a linked email, your purchases are tied to a single device and cannot be transferred.

Data Management

You have full control over your data at all times. From the Privacy & Settings page inside the app, you can clear your locally cached images, clear cloud-stored images, or delete your entire account. Clearing images does not affect your subscription or credit balance.

Delete Your Account

You can permanently delete your account and all associated data directly from the app. Open RestoreGram, go to the Privacy & Settings tab, scroll to the Account Sync section, and tap "Delete Account". This action is irreversible — your account, linked email, subscription data, and all stored images will be permanently removed.

Request Account Deletion via Email

If you no longer have access to the app or are unable to delete your account through the app, you can request account deletion by emailing us at [email protected]. Include the email address linked to your account (or your device information) and we will process your request within 7 business days.

Data Retention

We retain data only for as long as necessary to provide the service:

  • •Uploaded photos are automatically deleted after processing (not permanently stored)
  • •Restored images are stored temporarily and can be cleared at any time from the app
  • •Account data is retained only while your account is active
  • •After account deletion, all data is permanently removed within 30 days

Questions?

If you have any questions about your account or data, reach out to us at [email protected] and we will be happy to help.